IT Benchmark Areas

The IT benchmark studies are designed to look at the IT operations from a holistic perspective. By not only measuring IT costs but also measure the complexity, cost control and IT value, the comparison becomes more relevant and valuable.

Benchmark of complexity, IT cost control and IT value
The total IT cost level is closely related to the organisations complexity and the cost control within the IT operations.
In order to assess whether the level of IT costs is justified, consideration must also be given to the value that the organisation feel that the IT operations deliver.

Waagstein Research’s model for measuring the IT operations allows all of the above parameters to be included in the analysis of the IT operations. The results constitute a qualified basis for measuring, comparing and analysing the IT operations. 

Benefits:

The measurement of IT complexity facilitates a much better comparability between participating organisations.

The measurement of IT cost control identifies the problem areas and can identify areas with a cost reduction potential even for organisations with a relatively low IT cost level.

The measurement of IT value puts the performance and cost of the IT operation into a context. The IT value measurement can identify areas with a need for more resources.