IT Costs

The cost benchmark is designed to let the participants compare the costs for the resources that are invested in the IT operations, the costs for the processes that the IT operations are composed of as well as the functions that the IT operations deliver.

 This three step model delivers several advantages:

• Provides a better understanding of from where the costs of the IT operations originate and how the costs are distributed.
• Enables a better identification of areas with high costs.
• Separates internal and external issues.